Payments
Safe and easy payment, we've got you covered.
We offer a variety of payment methods, so you can choose whatever suits you best.
For EU customers, all prices are in euros and include VAT based on your country. For non-EU customers, prices are shown excluding VAT. Shipping costs are shown separately in your shopping cart, no surprises afterwards.
FREQUENTLY ASKED QUESTIONS
Which payment methods can I use?
Which payment methods can I use?
You can pay safely in the way that suits you best.
We accept iDEAL, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, and Bancontact.
Prefer to pay by credit card? You can also use Visa, MasterCard, or American Express.
You choose your payment method during checkout.
Is it safe to pay with you?
Is it safe to pay with you?
Yes, absolutely.
All payments are processed via a secured connection (SSL/HTTPS).
Your payment details are never stored by us, that is handled entirely by our payment partners.
When will my payment be charged?
When will my payment be charged?
Your payment is processed immediately at the moment of ordering. Once the payment is successful, you will receive an order confirmation by email.
My payment failed, what should I do?
My payment failed, what should I do?
Please try again with a different payment method. Still not working? Contact us on +31 (0)20 261 9180 (Mon–Fri 9:00–17:00) and we will be happy to help you.
I paid but did not receive a confirmation, what now?
I paid but did not receive a confirmation, what now?
First, check your spam folder.
Nothing there? Contact us via chat, email, or phone and we will look into it straight away.
Can I pay after delivery?
Can I pay after delivery?
Yes, through Klarna you can pay after delivery. This option will appear automatically at checkout if you are eligible.
Are prices including VAT?
Are prices including VAT?
For EU customers the prices are incl VAT. This VAT is based on your country.
For non-EU customers the prices shown are excl VAT.
Shipping costs are shown separately in your shopping cart.
What is store credit and how does it work?
What is store credit and how does it work?
Store credit is a balance linked to your account that you can use toward future purchases, and it's our go-to alternative for exchanges. You can read all about this process on our Returns page
If you have store credit available, it will automatically appear as a payment option at checkout when you're logged in. Simply apply it and the amount will be deducted from your order total. Any remaining credit stays on your account for next time.
Store credit is personal, non-transferable, and can only be used in our webshop.
How do I use a discount code or gift card?
How do I use a discount code or gift card?
You can enter your discount code or gift card in the shopping cart. Have multiple gift cards? Contact us and we will sort it out for you.
Do you offer discount codes?
Do you offer discount codes?
f you haven't subscribed to our newsletter yet, a lovely surprise is waiting: 10% welcome discount when you sign up. We also occasionally share special promotions, always through our newsletter, so you'll be the first to know.
Can I buy an Renegade Guru gift card?
Can I buy an Renegade Guru gift card?
Absolutely! With an Renegade Guru gift card, you give the recipient the freedom to choose his favorite items himself. The gift card is sent digitally and is therefore ready to be gifted right away.
Is there a special discount for yoga teachers?
Is there a special discount for yoga teachers?
Yes! Yoga teachers receive a 20% discount on the entire collection. You can easily sign up through our special page, where you’ll also find all the details on how it works.
Email: info@renegade-guru.com
Phone: +31 (0)20 261 9180
Live Chat
Customer Care opening hours: Monday - Friday 9:00 - 17:00





