Shipping & Ordering
Great that you want to place an order! We do our best to make it as easy and clear as possible.
If you order in the Netherlands before 22:00, your package will usually arrive the next business day.
For Belgium and Germany: order before 13:00 and you will usually receive your order within 1 to 2 business days.
We work with trusted shipping partners and always include a track & trace code so you can track your order.
We charge a fixed shipping fee per country, regardless of the size of your order, so no surprises at checkout.
SHIPPING COSTS AND DELIVERY TIME
Your package will be handed over to the carrier within 24 hours. You will receive an email with a track & trace number as soon as the package has been transferred.
| COUNTRY | DELIVERY TIME | SHIPPING COST |
|---|---|---|
| Netherlands | 1–2 business days | €4.95 under €150 Free from €150 |
| Belgium, Germany | 1–2 business days | €4.95 under €150 Free from €150 |
| Austria, Czech Republic, Denmark, France, Poland | 1–2 business days | €7.95 under €200 Free from €200 |
| Croatia, Ireland, Slovakia, Slovenia, Spain | 1–2 business days | €9.95 under €200 Free from €200 |
| Bulgaria, Finland, Greece, Hungary, Italy, Portugal,Sweden | 3–5 business days | €12.95 under €200 Free from €200 |
| Norway, Switzerland, United Kingdom * | 3–5 business days | €14.95 under €250 Free from €250 |
| United States, Canada, Mexico * | 5–8 business days | €19.50 under €250 €9.95 from €250 |
| Australia, Japan, New Zealand, South Korea, United Arab Emirates * | 5–8 business days | €29.95 under €250 €12.95 from €250 |
* Ordering from outside the EU?
Import duties, taxes or additional handling fees may apply. These charges are not included in your order total and are the responsibility of the customer. They are usually collected by the carrier or local customs authorities upon delivery.
Is your country not listed?
Feel free to contact our customer service we’ll be happy to look into it for you.
FREQUENTLY ASKED QUESTIONS
Can I track my order?
Can I track my order?
Yes, As soon as your order has been shipped, you’ll receive an email with a track & trace link. Through this link, you can easily track your package and see its exact location and the expected delivery date.
I entered the wrong address, can you fix it?
I entered the wrong address, can you fix it?
Unfortunately we're unable to change the delivery address after an order has been placed. If the package is returned to us, you'll receive a refund and you're welcome to place a new order with the correct address.
What should I do if my package hasn’t arrived or is delayed?
What should I do if my package hasn’t arrived or is delayed?
First, check your track & trace link. Still no news? Contact us and we'll look into it together.
My order has been returned. What now?
My order has been returned. What now?
Once your package is back with us, we'll process it and issue a refund automatically. Any questions? Feel free to reach out.